Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 7 August 2026

At Mumma Mix Private Limited (“Mumma Mix”, “we”, “us”, or “our”), we make every effort to prepare, pack and dispatch your order carefully and ensure that it reaches you as quickly and safely as reasonably possible.

Please read this Shipping & Delivery Policy before placing an order through our website.

Under normal circumstances:

Dispatch: Within 1–2 business days
Delivery after dispatch: Approximately 4–5 business days
Usual total timeline: Approximately 5–7 business days

By placing an order with Mumma Mix, you acknowledge and agree to the terms stated below.

1. ORDER PROCESSING & DISPATCH

Orders are ordinarily processed and dispatched from our end within 1–2 business days after successful order confirmation.

As our products are food products and are packed with care before dispatch, processing time may occasionally be longer during:

weekends or public holidays;
festivals or peak-order periods;
sales or promotional campaigns;
unusually high order volumes;
temporary stock or packaging shortages;
operational disruptions; or
circumstances beyond our reasonable control.

We always endeavour to dispatch orders at the earliest possible time.

2. ESTIMATED DELIVERY TIME

Once an order has been dispatched, delivery ordinarily takes approximately 4–5 business days, depending upon the customer's location and courier serviceability.

Accordingly, under normal circumstances, customers can generally expect to receive their order within approximately 7 days from the date of order confirmation.

Typical Timeline

Order Processing & Dispatch: 1–2 business days
Estimated Transit Time: approximately 4–5 business days
Usual Overall Delivery Timeline: approximately 5–7 business days

These timelines are estimates and not guaranteed delivery commitments.

Actual delivery time may vary depending on the destination, courier partner, weather conditions, public holidays, local restrictions and other circumstances.

3. BUSINESS DAYS

For the purpose of this Policy, “business days” generally means working days excluding Sundays, public holidays and days on which normal courier or logistical operations may not be available.

Orders placed immediately before or during weekends, public holidays or extended holiday periods may therefore require additional processing or delivery time.

4. DELIVERY TIMES ARE ESTIMATES

While most Mumma Mix orders are delivered within the usual timeline mentioned above, there may occasionally be circumstances where delivery takes longer.

Mumma Mix does not guarantee delivery on a particular date unless expressly confirmed by us in writing.

An estimated delivery date shown on the website, order confirmation, courier tracking page, WhatsApp message, email or any other communication is provided for convenience and should be treated as an estimated timeline only.

5. POSSIBLE REASONS FOR DELIVERY DELAYS

Delivery may be delayed due to circumstances including, but not limited to:

courier or logistics delays;
transportation disruptions;
weather conditions;
heavy rainfall, floods, storms or other natural events;
strikes or local disturbances;
road closures;
government restrictions;
public holidays or festivals;
unusually high order volumes;
technical or operational issues;
incorrect or incomplete delivery information;
remote or difficult-to-service delivery locations;
temporary courier non-serviceability;
unforeseen accidents or emergencies;
force majeure events; or
other circumstances beyond the reasonable control of Mumma Mix.

If such a situation arises, we will make reasonable efforts to assist you and coordinate with the relevant courier partner wherever possible.

A delay in delivery by itself does not mean that an order has been lost or cancelled.

6. SHIPPING ADDRESS & CUSTOMER RESPONSIBILITY

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please carefully verify your:

Full Name
Complete Delivery Address
Landmark, where applicable
City
State
PIN Code
Mobile Number
Any other information required for delivery

Mumma Mix will not ordinarily be responsible for delays, failed deliveries or losses resulting from incorrect, incomplete or outdated information provided by the customer.

If you discover an error in your delivery details, please contact us as soon as possible before the order is dispatched.

Once an order has been handed over to the courier partner, we may not be able to modify the shipping address.

7. COURIER SERVICEABILITY

Delivery is subject to courier availability and serviceability at the customer's location.

Certain remote locations, restricted areas or PIN codes may require additional delivery time or may temporarily be unavailable for delivery.

If we are unable to ship an order to the address provided, our team may contact the customer to discuss an alternative address or an appropriate resolution.

8. SHIPPING CHARGES

Any applicable shipping or delivery charges will be communicated or displayed at the time of checkout or before the order is confirmed.

Shipping charges, where applicable, may depend upon factors such as:

order value;
delivery location;
package weight;
shipping method; and
promotional offers available at the time.

Any free-shipping offer, if provided, will be subject to the specific terms of that offer.

9. ORDER TRACKING

Where tracking information is made available by the courier partner, customers may receive tracking details through the contact information provided while placing the order.

Please note that courier tracking systems may sometimes take several hours after dispatch to reflect updated shipment information.

Tracking updates are provided by the respective courier partner and may not always update in real time.

10. DELAYED ORDERS

If your order has not been delivered within the usual delivery period, please contact Mumma Mix with your Order Number.

Our team will make reasonable efforts to:

check the shipment status;
coordinate with the courier partner;
assist in locating the shipment; and
provide you with available updates.

Please allow reasonable time for courier investigations in cases where a shipment is delayed, incorrectly routed or temporarily untraceable.

11. LOST SHIPMENTS

If a courier partner confirms that an order has been lost in transit, Mumma Mix will review the matter and provide an appropriate resolution.

Depending upon the circumstances, availability of the product and applicable law, the resolution may include reshipping the order or another appropriate remedy.

Customers will not be expected to bear the cost of replacing an order that is conclusively established as having been lost during transit before successful delivery.

12. DAMAGED PRODUCTS

We take considerable care while packing orders. However, if your order arrives visibly damaged, broken, leaking or tampered with, please refer to our separate Return, Replacement & Refund Policy.

For visible transit-damage claims, customers are required to record a continuous, unedited unboxing video starting before the shipping package is opened, in accordance with our Return, Replacement & Refund Policy.

Please do not consume a product where the packaging, seal or container appears materially damaged or tampered with.

13. FAILED DELIVERY ATTEMPTS

Courier partners may make one or more delivery attempts depending upon their applicable procedures.

Delivery may fail because:

the customer is unavailable;
the recipient does not answer calls;
the delivery address cannot be located;
incorrect contact information was provided;
access to the delivery location is restricted;
the recipient refuses delivery; or
another customer-related issue prevents successful delivery.

Customers are requested to remain reachable on the contact number provided with the order once the shipment is out for delivery.

14. REFUSED DELIVERY

If an order is refused at the time of delivery without a genuine issue attributable to Mumma Mix or the shipment, it may be returned to us by the courier partner.

As Mumma Mix sells food and consumable products, returned shipments cannot always be safely resold or redispatched.

Any request for re-dispatch following an unjustified refusal will be reviewed individually and may involve additional shipping charges.

Our Return, Replacement & Refund Policy will apply to any refund, replacement or re-dispatch request.

15. RETURN-TO-ORIGIN (RTO) ORDERS

An order may be marked as Return to Origin (RTO) if delivery could not be completed.

Reasons may include:

incorrect or incomplete address;
incorrect phone number;
repeated customer unavailability;
refusal to accept the package;
failure to respond to courier communication;
inaccessible delivery location; or
other unsuccessful delivery circumstances.

If an order is returned to Mumma Mix due to an issue attributable to the customer, re-shipment may be subject to additional delivery charges and product-safety considerations.

Because our products are consumable food products, we reserve the right to assess whether a returned shipment is suitable for re-dispatch.

16. DELIVERY CONFIRMATION

A shipment may be treated as successfully delivered where the courier partner's tracking system records successful delivery to:

the customer;
a family or household member;
security personnel;
reception personnel;
an authorised recipient; or
another person accepting the shipment at the delivery address,

subject to the circumstances of the particular delivery.

If tracking shows that your order has been delivered but you have not received it, please contact us promptly so that the matter can be raised with the courier partner.

17. FESTIVALS, SALES & PEAK PERIODS

During festivals, promotional campaigns, exhibitions, special launches, sale periods or exceptionally high-demand periods, order processing and delivery may take longer than usual.

We appreciate customers placing time-sensitive or gifting orders sufficiently in advance.

While we make every reasonable effort to meet expected timelines, we cannot guarantee delivery on a particular date for gifts, festivals, birthdays, events or other occasions unless expressly confirmed by us.

18. FORCE MAJEURE & EVENTS BEYOND OUR CONTROL

Mumma Mix will not be responsible for delays or failure to deliver within the estimated timeline where such delay results from circumstances beyond our reasonable control.

These may include, without limitation:

natural disasters;
floods;
extreme weather;
fires;
accidents;
epidemics or pandemics;
government restrictions;
transportation shutdowns;
strikes;
civil disturbances;
war or similar events;
courier network disruptions;
internet, technology or infrastructure failure; or
any other event that could not reasonably have been prevented by Mumma Mix.

Where such circumstances arise, we will make reasonable efforts to resume or facilitate delivery as soon as practicable.

19. DELIVERY OF FOOD PRODUCTS

Since Mumma Mix deals in food and consumable products, customers are requested to inspect their shipment promptly upon receipt.

After successful delivery, customers are responsible for storing products according to the storage instructions provided on the product packaging or by Mumma Mix.

Mumma Mix will not ordinarily be responsible for deterioration caused by improper handling or storage after successful delivery.

20. CANCELLATION BEFORE DISPATCH

If you wish to request cancellation of an order, please contact us as soon as possible.

A cancellation request can only be considered before the order has been processed, packed or handed over to our delivery partner.

Once an order has been dispatched, cancellation may no longer be possible.

Cancellation and any related refund will be governed by our Return, Replacement & Refund Policy and applicable law.

21. THIRD-PARTY COURIER PARTNERS

Mumma Mix may use independent third-party courier and logistics providers to deliver orders.

Once an order has been handed over to a courier partner, certain aspects of transportation and delivery are carried out by that courier.

However, customers may continue to contact Mumma Mix for reasonable assistance relating to their order.

Nothing in this section limits any responsibility or consumer remedy imposed upon us under applicable law.

22. CHANGES TO SHIPPING POLICY

Mumma Mix reserves the right to modify this Shipping & Delivery Policy from time to time to reflect changes in:

logistics arrangements;
delivery partners;
business operations;
delivery timelines;
shipping charges; or
applicable laws and regulations.

The Policy displayed on the website at the time of the relevant order will ordinarily apply to that order, subject to applicable law.

23. CONTACT US

For shipping, tracking or delivery-related assistance, please contact:

Mumma Mix Private Limited

Email: mummamix26@gmail.com
Phone / WhatsApp: +91 8000089932
Instagram: @mumma.mix

Address:
Sukhija Vihar, Gandhi Path West
Jaipur, Rajasthan – 302026

FSSAI License No.: 22226059001231

When contacting us regarding an existing order, please mention your Order Number and registered mobile number so that we can assist you efficiently.

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